Safe Operating Procedures – A Guide for Newframe Customers
We understand that there will be a period of adjustment and it may take some time for you to be completely comfortable with salespeople and surveyors visiting your home.
Appointments
That’s why:
- Designers/salespeople/surveyors must contact the client prior to their visit to explain the social distancing requirements for the visit.
- All discussions between designer/salespeople/surveyors and the client will take place outdoors (where feasible) or via email following the appointment where possible.
- If necessary, and where possible, any survey queries for resolution will be conducted remotely with the customer once the surveyor has left site.
- Training on social distancing requirements, hygiene and increased hand washing has been given to all demonstrators and designers.
- Designers/salespeople/surveyors to wash hands upon entry and exit to clients’ property or utilise hand sanitiser.
Installations
When carrying out your work, our priority is keeping you safe and protecting our workforce.
To ensure everyone’s safety, we will be adhering to the following:
- Booking staff must contact the client prior to visit to explain the social distancing requirements for the visit.
- All discussions between installers/managers and the client to take place outdoors (where feasible) or via email/phone following the appointment where possible.
- Reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others). All installers/managers/trades to wash hands upon entry and exit to clients’ property or utilise hand sanitiser.
- Conservatory installers to utilise provided portaloos to minimise the need of entry to the customers’ property.
- Vans will be cleaned down regularly with particular emphasis on handles and other high contact areas. Windows will be kept open when driving and the passenger is to face away from driver.
What we ask of you – Our Valued Customer
Prior to and upon installation, please may we ask that you:
- To inform us if there is any house member that has been advised to “shield” (i.e. Clinically vulnerable staff).
- Refrain from making drinks or preparing food for any NewFrame representative whilst in the home;
- To respectfully maintain the 2 metre distance ruling between You and any NewFrame representative, where at all possible.
- Leave all internal doors open to minimise contact with door handles.
- To not lend or share any items such as pens to avoid possible transmission
Training on social distancing requirements and the use of provided PPE given to all installers and managers.
Note on Personal Protective Equipment (PPE) and face coverings
NewFrame is following the strict guidance provide by HM Government https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes
as follows:
…The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not developed symptoms…. It is important to know that the evidence of the benefit of using a face covering to protect others is weak and the effect is likely to be small, therefore face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact, using fixed teams and partnering for close-up work, and increasing hand and surface washing.
These other measures remain the best ways of managing risk in the workplace and government would therefore not expect to see employers relying on face coverings as risk management for the purpose of their health and safety assessments.”
We will continue to use any relevant pre-COVID PPE, such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear in line with the protection of users against health or safety risks at work. However, should you have significant concerns regarding the use of additional PPE, then please make these known at the earliest opportunity and so we can adapt your individual preferences.